Our Core Values

MAKE IT HAPPEN

We tackle every challenge with a positive mindset and the determination to solve any problems that arise. We think creatively, embrace new technology and find innovative ways to bring each holiday vision to fruition. From booking flights to sourcing accommodation or finding fun excursions – you dream it, we design it.

STRIVE TO BE THE BEST

 We believe that the best companies empower their people and customers. We are passionate about providing our people with the ability to continually develop their knowledge, and in turn, delivering expert service as standard. At Ocean striving to be the best also means having fun along the way, believing in big effort, bigger smiles.

DO THE RIGHT THING

There are no shortcuts to doing things properly. We work hard to get it right first time and take pride in our commitment to putting our people and our customers first. We take ownership of our roles and take responsibility for our actions in open and honest conversations. We look out for each other, and we never pass the buck!

Our Values in Action

Our three core values are always to be used together to inform our decisions and translate into our day-to-day actions, empowering employees with the best intentions throughout all tasks. Moreover, by creating a culture where developing ourselves and others are the norm, we aspire to improve our services not only for current colleagues and customers but for a better travel industry in the future. Learn more about our latest initiatives and awards that demonstrate our values in action below.

Couple enjoying an accessible Florida holiday

Accessible Holidays Programme

As the UK’s fastest-growing travel company and Europe’s leading Florida holiday expert, we undertook the responsibility of creating new Accessibility Programme. Launched after twelve months of thorough research and development, the programme offers a service and resource hub dedicated to making holidays accessible for all, no matter the disability.

Customers can now book holidays knowing that every additional need is taken care of – whether at the airport or in resort – by staff with an unrivalled knowledge of accessible options in the Sunshine State, all at no extra cost. The programme takes a holistic approach, covering everything from mobility, visual and hearing impairment through to cognitive challenges with accessibility champions in all areas of the business.

U.S. Travel Industry Recognises Ocean Holidays as a Top International Tour Operator

Leading International Tour Operator

We are proud to have been recognised by the US travel industry as one of America’s best International Tour Operators.

On Monday 6th June 2022, the U.S. Travel Association and Brand USA honoured 51 of the world’s highest-producing tour operators and buyers of U.S. travel at its annual Chairman’s Circle Honors awards reception. Held at SeaWorld Orlando during the association’s 53rd annual IPW, this exclusive awards event—co-hosted by Brand USA—honoured international travel buyers for outstanding efforts to bring global travellers back to America. As a family-run business, we are delighted to have helped loved ones rediscover their favourite US destinations.

Ocean Holidays at The Travel Weekly Globe Awards

Employer of the Year

We are honoured to be the inaugural winners of ‘Employer of the Year’ at the Travel Weekly UK Globe Awards. This award is particularly special as this is our very first Globe Award.

When choosing Ocean Holidays as the winner of the award, Travel Weekly said, “The winner’s submission particularly impressed with an authentic approach to people, sustainability, D.E.I., and community. Judges felt this approach was underpinned by a strong commitment to honest and transparent communication which allowed staff at all levels to feel involved. They were also impressed by the way the company’s values flowed through to every decision taken, with an ongoing drive to ensure all employees were engaged and constantly encouraged and supported to do… and be… their best.”